Privacy Policy
MPS Electrical is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you engage our electrical services across Inner West Sydney.
1. Who We Are
MPS Electrical provides safe, reliable electrical services for homes and businesses across inner west Sydney. Our licensed Sydney electricians deliver urgent repairs, maintenance, installations, and planned electrical upgrades to ensure your property stays powered, compliant, and ready for everyday use.
2. Information We Collect
We collect personal information in order to provide and improve our services. This may include:
Personal Details
- Name
- Phone number
- Email address
- Residential or business address
Service-Related Information
- Details about your property or electrical systems
- Service requests, job notes, and quotes
- Photos or videos (only when necessary for assessment and documentation)
Website & Digital Data (if applicable)
- Contact form submissions
- IP address and browser information
- Cookies or analytics data to improve site performance
We only collect information that is necessary for business and operational purposes.
3. How We Use Your Information
MPS Electrical may use your information to:
- Respond to enquiries and provide quotes
- Schedule, manage, and complete electrical work
- Communicate about your bookings or service status
- Issue invoices, receipts, and service reports
- Maintain safety and compliance documentation
- Improve customer service and website functionality
- Meet legal and regulatory obligations
We do not sell or rent your personal information to any third party.
4. Sharing Your Information
Your information may be shared only when necessary, including with:
- Licensed electricians and subcontractors working on your job
- Payment processors (for invoices or card payments)
- Regulatory bodies (if required by law or compliance standards)
- IT or website service providers helping us operate our systems
All third parties are expected to uphold strict confidentiality and data protection standards.
5. How We Store and Protect Your Data
We take reasonable steps to keep your information secure, including:
- Secure digital storage systems
- Restricted access to personal information
- Use of encrypted communication where possible
- Regular security checks and data management practices
While we follow industry best practices, no method of transmission or storage is 100% secure.
6. Your Rights
You may request to:
- Access the personal information we hold about you
- Correct or update your details
- Request deletion of your information (unless required for legal or safety records)
- Opt out of marketing communications
To submit a request, contact us using the details below.
7. Cookies & Website Tracking (If applicable)
Our website may use cookies or analytics tools to:
- Improve site functionality
- Analyse website traffic
- Understand user behaviour
You can disable cookies through your browser settings, though this may affect certain site features.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or wish to make a data request, you can contact us.
